Eastpointe connects those in need with the best possible behavioral health care.

Working together with a strong network of providers and community partners, Eastpointe helps foster healthier communities throughout eastern North Carolina.

You can contact Eastpointe staff 24 hours a day, 365 days a year at 1.800.913.6109 (TTY: 1-888-819-5112)
for help with non-life-threatening crisis situations, services, referrals and scheduling outpatient appointments. For life-threatening emergencies, call 911.

Access to Care

Access to Care

Eastpointe is dedicated to ensuring that members and families get the care and support they need. Here, members can find important information about phone numbers, services and benefits.

member

Members & Families

Follow the link to find helpful resources, including information on member rights and the Consumer and Family Advisory Committee (CFAC), which represents disability groups.

Payment

Payment Services

Providers, use this quick link to access forms and information for contracting with Eastpointe and submitting claims and payments.

Provider Enrollment

Provider Enrollment

Eastpointe is a closed network; however, we are currently accepting hospitals and Licensed Independent Practitioners. Learn more about our credentialing, recredentialing and network policies.

You can take a short, confidential screening for several behavioral health issues. It’s free, easy and available 24-hours a day from any computer or mobile device. The screening is anonymous and provides details on how to access services if needed.

We work on members’ behalf to coordinate the care they deserve.

Navigating the complexities of the health care system isn’t always easy for those with behavioral health care disorders. Eastpointe is a managed care organization that coordinates healthcare for people in eastern North Carolina who struggle with mental illness, substance abuse and intellectual developmental disabilities. We are dedicated exclusively to helping people who are enrolled in Medicaid or cannot otherwise afford healthcare. In partnership with 264 agencies, 60 licensed independent practitioners and 36 hospitals, we connect members with the personalized, high-quality services they need. Deeply rooted in our communities, we proudly serve our 11-county service area of Bladen, Columbus, Duplin, Edgecombe, Greene, Lenoir, Robeson, Sampson, Scotland, Wayne and Wilson. We believe that every member we help is ultimately an investment in the health of our communities.

Need to Search our Provider Directory? Click Here

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