Direct Access to Services: 1-800-913-6109
Direct Access to Services(TTY): 1-888-819-5112
Administration/Call Center: 1-800-513-4002

Who do I contact if I have questions about
Administration Client Rights/Customer Service   -General Concerns   -Complaints/Grievances   -Client Rights   -Complaint Investigators   -National Core Indicators   -Consumer Advocacy   -Incident Reporting Contracts Management   -Agreement Questions   -Liability Insurance Questions   -Provider Orientation Corporate Compliance   -Medical Records/Documentation   -Confidentiality/HIPAA   -Record Requests Finance   -Invoices/Billing   -Payment   -Financial Audits Information Technology   -CDW   -CareLink   -ProviderLink   -NC-TOPPS   -Eastpointe Website   -Value Options Authorization Letters Provider Relations/Monitoring   -Agreement Questions   -Provider Relations   -Endorsement   -Monitoring   -Letters of Support Quality Management   -QI Plans   -NC-TOPPS   -NC SNAP Registration   -Outcomes and Performance Indicators   -Training/Staff Development   -Essential Learning/CE Quick   -Data Analysis   -Provider Meetings Residential   -Residential Vacancies   -Housing Grants Screening, Triage, Referral   -New Referrals/Admissions   -Screenings for services   -Hospital Initial Authorizations   -Scheduling of new consumers   -Independent Provider Referrals System of Care   -Child and Family Team   -Issues regarding SOC best practice resources and expectations   -Issues regarding DSS, Court, Jail, Hospital, and DCA Utilization Management   -Authorization of state dollars   -Authorization questions   -Treatment plans   -Clinical Concerns

Beulaville Office PO Box 369 514 E. Main St. Beulaville, NC 28518 Driving Directions

Kinston Office 2901 North Herritage St. Kinston, NC 28501 Driving Directions

Goldsboro Office 100 South James St. Goldsboro, NC 27530 Driving Directions