If you are the recipient of mental health, substance abuse services, or services related to a developmental disability or traumatic brain injury, or you are the caregiver/guardian of a “consumer” of one of these services, you may have some concerns or questions. Eastpointe is responsible for oversight of these services provided in Duplin, Lenoir, Sampson, and Wayne Counties. Our Agency includes a “Customer Services Department” that is here to assist you with any complaints, questions, or concerns.

You may contact Eastpointe's Customer Services Department by calling 1-800-513-4002 Monday through Friday between 8:00am and 5:00pm, or complete the Customer Services Assistance Form below. Note: You must click the "Send to Customer Services" button at the bottom of the form to complete the form.

*Your Name:
*Telephone Number:
*Name of concerned person(if different):
If this is a complaint, please indicate the name of the person or provider whom the complaint is against:
*Please describe your concern, question, or complaint:

Thank you for sharing your concerns with us, someone from Customer Services will be contacting you.