What is Whole Person Integrated Care?

Whole person means your health and wellness are not limited to your physical health but on the well-being of you as the whole person. There are several areas that contribute to wellness for all of us, such as emotional, financial, social, spiritual, occupational, and physical health. It also means that you have a partnership role with your health care provider in deciding the best ways to achieve and maintain your well-being. This partnership is essential for your doctor to understand your uniqueness and how circumstances and events in your life make it easier or harder to be healthy. This person-centered approach is also essential so that the care you are receiving fits with your day to day life, which makes it more likely to be successful. Another important feature of ‘whole person’ care is that it includes health and wellness promotion that builds each person’s resiliency, as well as prevention so that health concerns are identified and addressed early.

Why do we need a whole person integrated care approach?

All too often, health care professionals treat patients only for their physical conditions and not accompanying behavioral health conditions. Patients with behavioral health conditions (which include mental health and substance abuse conditions) often return to the doctor again and again with similar physical problems related to the untreated behavioral condition which in turn drive up health care costs.

Untreated depression prevents people from properly managing other chronic conditions and often worsens their physical symptoms. These individuals repeatedly return to the doctor with similar physical problems related to the untreated behavioral condition.

Mental health problems also compound existing physical health problems and make it more difficult for individuals to care for themselves. Individuals with chronic conditions such as diabetes, arthritis, and heart disease are more than likely suffering from depression. While many individuals experience depression as a result of living with their chronic disease, some people develop depression as a result of biologic effects of their chronic illness. These co-occurring physical and mental conditions, called comorbidity, result in substantial additional cost to the health care system.

People who are trapped with an undiagnosed or untreated behavioral health problem are not getting optimal care for three critical reasons:

  1. Lack of coordination between primary care and behavioral health care;
  2. Inadequate primary care for behavioral health; and
  3. Stigma about mental health conditions.

Eastpointe Whole Person Care Initiatives

Eastpointe Managed Care Organization believes in the development, dissemination and implementation of the Integrated Care model throughout our catchment areas. This model of Integration of the Medical and Physical care provides a framework for our members to received enhanced patient care.

Objective

Integrated Care will provide:

  • Patient Centered Care
  • Population Based Care
  • Measurement-Based Treatment
  • Evidenced Based Treatment
  • Problem Solving Treatment
  • Accountable Care

The Opportunity

Our Healthcare providers will look after the patient’s overall wellbeing and provide brief interventions that address routine, urgent and emergent issues, all while providing optimal Physical and Behavioral Healthcare Care to our Communities. This will take place within one appointment timeframe instead of multiple appointments with multiple Physical and Behavioral Health providers. Integrated Care will provide treatment for the whole person and provide a framework for wellness throughout our communities

Providers currently implementing the Whole Person Model and Integrated Care:

  • Carolina Family Health Centers, Inc-Princeville, NC
  • Carolina FHQ Centers, Inc-Wilson
  • CommWell Health-Harrells, Salemburg, Clinton and Tarheel, NC
  • Goshen Medical-Beulaville, Bolton, Clinton, Mt. Olive, Goldsboro, Clinton, Faison, Garland, Rose Hill, Wallace, Warsaw, Whiteville and Kenansville, NC
  • Greene County Healthcare-Snow Hill, NC
  • Kinston Community Health Center, Inc-Kinston, NC
  • OIC Family Medical Center-Rocky Mount, NC
  • Robeson Healthcare Corporation-Whiteville, Pembroke, Lumberton, Maxton, Laurinburg and Fairmont, NC
  • Rural Health Group-Whitakers, NC
  • Vidant Health Hospital-Tarboro, NC

How Is Eastpointe working towards the Integrated Care Approach?

  • Enhanced Care Coordination
  • System of Care
  • CCNC Networking
  • Data Collection
  • Collaboration with AHEC’s
  • Support Providers through Engagement and Innovations

Screening Kiosks in County Health Departments

Eastpointe has incorporated Behavioral Health Screening Kiosks in Health Departments within our 11 counties. Within a year there have been 389 screenings that have occurred which has allowed Eastpointe to help address the behavioral health issues of people that may have never been reached otherwise.