Our Quality Management Program uses a systematic approach to monitor and evaluate care access, appropriateness, safety and effectiveness so that we can continually improve our system of care. This section includes reports and plans related to the Quality Improvement Program and minutes from our Global Quality Improvement Committee.

Needs and Gaps Assessment

We strive to provide quality support and serve our members in the best possible way. It’s why we regularly complete a full, independent assessment of our organization to identify improvement opportunities.