Eastpointe connects those in need with the best possible behavioral health care.

Eastpointe works together with individuals, families, providers and communities to achieve valued outcomes in our behavioral healthcare system.

COVID-19 Response

Medicaid Transformation

Whole Person Care Initiatives


Tropical Storm Isaias Information

You can contact Eastpointe staff 24 hours a day, 365 days a year at 1.800.913.6109 (TTY: 1-888-819-5112)
for help with non-life-threatening crisis situations, services, referrals and scheduling outpatient appointments. For life-threatening emergencies, call 911.

Access to Care

Access to Care

Eastpointe is dedicated to ensuring that members and families get the care and support they need. Here, members can find important information about phone numbers, services and benefits.


Members & Families

Follow the link to find helpful resources, including information on member rights and the Consumer and Family Advisory Committee (CFAC), which represents disability groups.


Payment Services

Providers, use this quick link to access forms and information for contracting with Eastpointe and submitting claims and payments.

Provider Enrollment

Provider Enrollment

Eastpointe is a closed network; however, we are currently accepting hospitals and Licensed Independent Practitioners. Learn more about our credentialing, recredentialing and network policies.

You can take a short, confidential screening for several behavioral health issues. It’s free, easy and available 24-hours a day from any computer or mobile device. The screening is anonymous and provides details on how to access services if needed.

We work on members’ behalf to coordinate the care they deserve.

Navigating the complexities of the health care system isn’t always easy for those with behavioral health care disorders. Eastpointe is a managed care organization that coordinates healthcare for people in eastern North Carolina who struggle with mental illness, substance abuse and intellectual developmental disabilities. We are dedicated exclusively to helping people who are enrolled in Medicaid or cannot otherwise afford healthcare. In partnership with 264 agencies, 60 licensed independent practitioners and 36 hospitals, we connect members with the personalized, high-quality services they need. Deeply rooted in our communities, we proudly serve our 10-county service area of Bladen, Duplin, Edgecombe, Greene, Lenoir, Robeson, Sampson, Scotland, Wayne and Wilson. We believe that every member we help is ultimately an investment in the health of our communities.

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If English is not your primary language and you require assistance please contact our member call center at 1 800 913-6109.