Help for Members and Families

Eastpointe is dedicated to ensuring that members and families get the care and support they need. On this page, you can find important phone numbers, links to helpful brochures, and information on member rights and the Consumer and Family Advisory Committee (CFAC), which represents disability groups.

Important phone numbers

You can contact Eastpointe staff 24 hours a day, 365 days a year at 1.800.913.6109 (TTY: 1-888-819-5112) for help with non-life-threatening crisis situations, services, referrals and scheduling outpatient appointments. For life-threatening emergencies, call 911.

Please use the following guidelines when requesting help:

• For help within two hours, alert our staff that you need crisis help. Veterans in need of immediate help should call our Veteran Crisis line at 1-800-273-8255. Please know that call center staff may call 911 if they think it is necessary for your safety.

• For appointments within the next two days, please request urgent help.

• For all other situations, ask for routine help.

Crisis care is also available Monday through Friday, 8 am to 5 pm, at our Crisis Walk-In Centers without an appointment. Click here for information.

Member Resources

These brochures introduce you to Eastpointe and help you understand and receive services and benefits. This section also includes important information for active military and veteran members and families.

Member Rights

Eastpointe wants to ensure that you fully understand your rights regarding your privacy, care and concerns, as well as your responsibilities as an Eastpointe member.


Eastpointe, in collaboration with state and community partners, offers housing assistance based on our members’ needs. This section includes information about our Transition to Community Living Initiative, Shelter Plus Care program, Targeted Housing program and more.

Access to Care

Eastpointe is dedicated to ensuring that members and families get the care and support they need. Here, members can find important information about phone numbers, services and benefits. To learn more about how to access care through our Crisis Walk In Centers and Access Department, click here.


The Eastpointe CFAC is composed of individuals and family members representing all disability groups. The goal of the CFAC is to develop comprehensive systems of services and support.

Complaints, Grievances and Appeals

Our grievance and appeals department addresses member, provider and community partner concerns. With the ultimate goal of ensuring quality care, we use information to identify and correct any problems and ensure that member rights and interests are protected.