A grievance/complaint is any expression of dissatisfaction about any matter other than Adverse decisions regarding requests for Medicaid services. Eastpointe may receive grievances/complaints from providers, stakeholders, members, families, legal guardians, or anonymous sources regarding Eastpointe’s Provider Network, and/or a specific provider’s services/staff, Eastpointe functions or Eastpoint staff.
Grievances/Complaints can be received by telephone, the electronic form (https://fd10.formdesk.com/Eastpointe/complaint_form), fax, mail, email or in person. If you need assistance completing the electronic Complaint/Grievance form or prefer to have the form mailed, you may contact the Eastpointe Grievance and Appeals Department at 1-800-513-4002, Option #3. Eastpointe will assist you in completing forms to file a grievance/complaint.
For additional information on the Grievance/Complaint Process, please assess the Enroll-Member and Family Handbook at: https://www.eastpointe.net/members-and-families/patient-resources/